Refund Policy

Refundable Cases

• First Purchase: Unsatisfied within 14 days of first purchase
• Technical Issues: Service unavailable due to system failures
• Accidental Purchase: Wrong package purchased (within 48 hours)
• Duplicate Charges: Duplicate billing due to system errors

Non-Refundable Cases

• Packages with over 50% credits already used
• Purchases older than 14 days (except first purchase)
• Account banned for Terms of Service violations
• Subscription auto-renewals (but can cancel future renewals)
• Expired credits

Step 1: Submit Refund Request

Email to: support@jewelrygendna.com

Include in email:

• Your account email
• Order number or transaction ID
• Reason for refund (brief explanation)
• Purchase date

Step 2: Review Process

• We will review your request within 2 business days
• If additional information is needed, we will contact you via email
• Confirmation email will be sent upon approval

Step 3: Refund Delivery

• Credit Card: 5-10 business days
• PayPal: 1-3 business days
• Other Methods: Depends on payment channel

For cases with partially used credits, we may offer partial refunds:

Calculation Formula

Example

• Package purchased: $29 (850 credits)
• Credits used: 300
• Remaining: 550 credits (64.7%)
• Refund amount: $29 × 64.7% = $18.76

*Partial refunds only apply to requests within 14 days of first purchase

4.1 Subscription Cancellation

• Can cancel subscription anytime in account settings
• After cancellation, no charge for next billing cycle
• Service and credits remain available through current period
• Subscription automatically terminates at end of current period

4.2 Subscription Refund Policy

• First Subscription: Full refund within 14 days (if credits usage < 50%)
• Renewal Subscriptions: No refund, but can cancel future renewals anytime
• Yearly Subscriptions: Prorated refund for unused months (minus 10% processing fee)

4.3 Yearly Subscription Early Cancellation Example

• Purchased: Growth Yearly $470 (12 months)
• Used: 3 months before requesting cancellation
• Used amount: 3 × $39 = $117
• Remaining: 9 × $39 = $351
• Refund: $351 - 10% = $315.90

5.1 Service Outage

If service is unavailable for more than 24 hours due to system failures, we will:

• Extend credit validity for all users (equivalent days)
• Or provide additional credit compensation
• Affected users may apply for prorated refund

5.2 Satisfaction Guarantee

If you are consistently unsatisfied with generated image quality:

• First contact support: support@jewelrygendna.com
• We will provide manual optimization service (free)
• If still unsatisfied, may apply for refund

5.3 Fraud or Abuse

If fraudulent refund requests or policy abuse is detected:

• Refund request will be denied
• Account may be suspended or terminated
• We reserve the right to take legal action

The following are excluded from refund policy:

• Promotional packages purchased during sales (unless explicitly stated as refundable)
• Credits or packages purchased through third-party channels
• Bonus credits (registration bonus, referral rewards, etc.)
• Enterprise custom plans (separate contract)
• Downloaded generated images do not affect refund eligibility, but must be deleted after refund

For refund-related inquiries, please contact: