Shipping & Delivery Policy
Last Updated: February 1, 2026
Digital Product — Instant Delivery
JewelryGenDNA is a digital service platform. We do not ship physical goods. All products and services are delivered digitally and instantly.
1. Service Delivery
JewelryGenDNA provides a cloud-based AI jewelry image generation service. After purchasing credits or a subscription plan:
- Credit Packages: Credits are added to your account balance immediately upon successful purchase
- Subscription Plans: Upon successful subscription, you will immediately receive the corresponding monthly credit quota and feature access
- Generated Images: AI-generated jewelry images are available for instant download through your account dashboard
2. Delivery Timeframes
Instant
Credits available immediately after successful payment
5-20 seconds
Standard mode 5-10 seconds, HD mode 15-20 seconds
Instant
HD images available for download immediately after generation
3. Access Requirements
To use our service, you need:
- Stable internet connection
- Modern web browser (latest versions of Chrome, Firefox, Safari, Edge, etc.)
- Valid JewelryGenDNA account
- Sufficient credit balance in your account
Our service is available globally without geographical restrictions. You can access and use our service from anywhere with an internet connection.
4. Delivery Issues
If you experience any of the following delivery issues, please contact our support team:
- Credits not received after purchase
- Generated images cannot be downloaded
- Subscription features not activated properly
- Technical issues accessing the service
Contact:
- Email: support@jewelrygendna.com
- Response time: Within 1-2 business days
For cases where payment was successful but service was not delivered, we will immediately restore credits or provide a full refund upon confirmation.
5. Contact Us
For delivery-related inquiries, please contact:
support@jewelrygendna.com
Response time: 1-2 business days
support@jewelrygendna.com
Payment and credit top-up issues